FAQs

Chikankari is a traditional hand embroidery technique from Lucknow, India, known for its delicate threadwork and fine detailing. Each Firgun piece is hand-embroidered by skilled artisans using age-old techniques passed down over generations.

Yes, every Firgun garment is meticulously hand-embroidered by trained artisans. As a slow fashion brand, we take pride in preserving the authenticity of this craft.

All our products are crafted in India, primarily in Lucknow — the heart of Chikankari embroidery. We work directly with local artisans and women-led embroidery clusters.

We mostly work with natural and breathable fabrics such as mulmul cotton, chanderi, georgette, and modal. Each fabric is carefully chosen to complement the delicacy of Chikankari.

Yes, since every piece is handmade, slight variations are a natural and beautiful part of the process. No two pieces are exactly the same — that’s what makes each one unique.

Absolutely. Firgun follows slow fashion principles. Our garments are made in small batches, ethically handcrafted by artisans who are paid fairly for their work.

You can refer to our size chart available on each product page. If you're unsure, feel free to contact us — we’re happy to help you pick the perfect fit.

For select products, yes. Please reach out to us on WhatsApp or email to discuss customization before placing your order.

Yes, we offer tailoring services for select unstitched pieces. Drop us a message before ordering to confirm availability and timelines.

We recommend gentle hand wash in cold water using mild detergent. Do not wring, rub, or soak. Dry flat in shade.

Yes, dry cleaning is safe and ideal for delicate fabrics like georgette, chanderi, or intricately embroidered pieces.

With proper care, Chikankari embroidery lasts beautifully. Avoid harsh detergents and machine washes to maintain its finesse.

Yes, we ship all over India. Shipping is free. You’ll receive tracking details via email or SMS as soon as your order is dispatched.

Yes, we do! We offer international shipping to many countries. A flat shipping fee of $24 is charged for all international orders. We use reliable international courier partners, and you’ll receive tracking details as soon as your order is dispatched.

Orders are usually shipped within 3–5 working days. Delivery timelines may vary by location.

Yes, express shipping is available. You can contact us for urgent delivery requests.

Yes, once your order is shipped, you’ll receive an email or SMS with tracking details.

We accept returns and exchanges for unused, unworn products within 5 days of delivery. Sale items and customized pieces are non-returnable.

Yes, we offer size exchanges for eligible products. Please initiate a request within 5 days of receiving your order.

Size exchanges are possible subject to availability. Unfortunately, colour exchanges aren’t available due to limited inventory.

No, sale items and discounted purchases are final sale and not eligible for return or exchange.

Our return process is simple and hassle-free. If you'd like to return an item, just contact us within 5 days of receiving your order.

Email: care@firgun.co.in
WhatsApp: +91 9999455165

Once we receive your request, we’ll guide you through the next steps. Please ensure the item is unused and in its original condition with tags intact.

We accept UPI, debit/credit cards, net banking, and wallets. For international customers, major credit cards are supported.

Yes, COD is available across India for select pin codes on orders up to ₹7,000.

Orders can be cancelled within 12 hours of placing them. Once shipped, cancellations are not possible.

Please check your spam folder. If it's not there, contact us on WhatsApp or email, and we’ll help you out right away.

Yes, we offer complimentary gift packaging and handwritten notes on request. Just leave your message in the notes section at checkout.

You can reach us easily through:
WhatsApp: +91 9999455165
Email: care@firgun.co.in
Instagram DM: @firgun_retail

We are currently online-only. Follow us on Instagram for updates on pop-ups or exhibitions near you!

Yes, we do! Whether it’s bridesmaids, gifting, or trousseau — we’d love to collaborate. Please email or WhatsApp us for bulk inquiries.

We’re always open to creative partnerships. Reach out to us with your proposal or interest via email.